We want you to absolutely love your shoes! The right fit isn’t just about size—it’s about feeling confident and ready to take on the world.

That’s why we offer one free exchange per order, with free shipping both ways. Need a different size or style? No problem! Just reach out to us via email at customerservice@yvonneliaonyc.com and we’ll guide you through the exchange process quickly and easily.

We’re here to make sure your shoes feel as amazing as they look.

• Exchanges must be requested within 14 days of receiving your order. 
• Please return items in unused condition with all original packaging, including the shoe box and dust bag (if applicable). We reserve the right not to issue an exchange if the shoes are not in pristine condition.
• If your desired size is out of stock, we’ll issue you a full refund or you can choose store credit for a future purchase.

Returns

• Returns must be initiated within 14 days of receiving your order.
• Please reach out to us via email at customerservice@yvonneliaonyc.com and we’ll guide you through the return process quickly and easily.
• A $15.00 return shipping fee will be deducted from your refund.
• Once you receive your prepaid return label, follow the instructions in your confirmation email and send your shoes back within 14 days.
• Please return items in unused condition with all original packaging, including the shoe box and dust bag (if applicable). We reserve the right not to issue a refund if the shoes are not in pristine condition.
• Shoes marked as Final Sale are not eligible for return or exchange.

Once we receive your return or exchange, your refund or replacement will be processed within 5–7 business days.

Lost or Missing Return Packages

Once you receive your prepaid return shipping label, please drop off your package within 14 days and keep your drop-off receipt until your return is confirmed as received. We recommend photographing the receipt or saving any confirmation email/text from the shipping carrier at the time of drop-off.

If your return tracking number shows no movement for more than 5 business days after drop-off, please contact us at customerservice@yvonneliaonyc.com with your order number so we can investigate. To open a trace or missing package claim with the carrier, we will need proof of drop-off (a receipt or confirmation as noted above), so please have this available if possible.

Please note:

• Return packages remain the customer's responsibility until they are scanned into the carrier's system. We recommend using an authorized carrier drop-off location and requesting a receipt at that time.
• If the carrier confirms the package is lost in transit, we will work with you in good faith to resolve the return, which may include a refund, exchange, or replacement at our discretion once the claim is resolved.
• Returns without any proof of drop-off may take longer to resolve, as we will be unable to open a trace with the carrier.

I am currently the only human running my shoe business so I do not have any contact number to call if you have any questions. 

For all assistance with shipping, exchanges, or returns, please contact us at customerservice@yvonneliaonyc.com —I am happy to help and will respond to your queries within two business days.